Eastern Security Systems

Reviews about Eastern Security Systems

• Bill Wilde

  Jan, 03 2018
  ★ ☆ ☆ ☆ ☆
  AVOID THIS COMPANY AT ALL COSTS! -- MCI bought out the security service I'd used for years, then tried to rope me into a 5 year contract. The first time they came to inspect they said there was a system fault but their technician couldn't find the cause. But he said he cleaned the detector heads, which was part of the inspection. The system had been working fine -- no problems for at least two years -- but just hours after the technician left, the alarm went off two or three times in a single night. They said they'd have to send a different technician, but it would be several days before he could come. They said I might need a new mother board (hundreds of dollars). That's when I learned that every time they come they want a service fee, an hourly charge, PLUS a $45 "trip charge." I called to discuss but got a pretty rude response from their so-called "customer service." So I called a different company. They came fast and got the system functioning right away. The problem turned out to be just a wire grounding out near the mother board. They also cleaned the system heads properly. (The MCI technician didn't really clean them, he just blew canned air into the heads.) I managed to get out of the rest of MCI's contract. What kind of company insists on such a long contract? And they automatically renew for the same time period unless you send them a certified letter 60 days before expiration... if you can remember five years later when the expiration date is. Recently I noticed that this company seems to have split into two with different addresses but similar names. BEWARE!

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